The Junior Account Manager performs multiple PMO and Account Management functions associated with supporting projects and/or programs including; The order fulfillment process, managing hardware tracking, supporting software projects, to include content creation and application development, preparing project billing and close-out documentation and various other duties as needed. This role will be expected to prioritize and manage multiple tasks while simultaneously supporting multiple projects and project managers.
As our Client Support Specialist Temp you will be responsible for one of our client's rollout - media player imaging, phone based deployment support, and assisting with cable/HW kitting and shipping. Must be able to work as early as 7:00AM, 40 hours per week. Complete process training and technical know-how training provided prior to hitting the ground. We are interested in keeping this candidate through the end of September 2017. Change in client timeline may extend need for this position.
As our full-time Client Support Specialist you will be responsible for proactively monitoring the status of ReflectView Services and third party support tools, restoring connectivity of such, and assisting others in resolving systematic and/or operational issues for large enterprise customers in a timely and professional manner. You will support the team in analyzing, reproducing and resolving complex situations which may be related to software, hardware, or network related issues. You will be expected to prioritize and manage multiple issues while maintaining the high level of service our customers have come to expect through adherence to SLAs and documentation standards.